Privacy Policy
At Xllent Build, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, submit an inquiry, request a consultation, or use our services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you voluntarily provide to us when you interact with our website or services.
Personal Information
Depending on how you interact with us, we may collect:
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Full name
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Phone number
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Email address
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Property address or project location
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Type of renovation or construction project
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Preferred service
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Project requirements and preferences
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Estimated project budget
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Preferred consultation date or time
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Any other information you provide through our inquiry or consultation forms
Automatically Collected Information
When you visit our website, certain technical information may be collected automatically, including:
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IP address
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Browser type and version
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Device type
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Operating system
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Pages visited
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Time spent on the website
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Referring website or source
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Date and time of website access
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General website interaction and usage information
This information helps us understand how visitors use our website and improve our services and website experience.
2. How We Use Your Information
We may use the information we collect for purposes including:
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Responding to your inquiries and requests
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Providing quotations and project information
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Scheduling consultations
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Understanding your renovation or construction requirements
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Providing and managing our services
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Communicating with you regarding your project
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Improving our website, services, and customer experience
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Following up on inquiries submitted through our website
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Sending service-related communications
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Sending promotional or marketing communications where permitted
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Measuring and improving our advertising campaigns
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Preventing fraud, misuse, or unauthorized activity
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Maintaining website security
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Complying with applicable legal and regulatory requirements
We do not use your personal information for purposes that are unrelated to the reason for which it was collected without an appropriate legal basis or your consent where required.
3. Information Submitted Through Forms
If you submit an inquiry, consultation request, quotation request, or any other form on our website, the information you provide may be used by our team to contact you regarding your request.
For example, if you provide your phone number while requesting a renovation consultation, we may contact you by phone, WhatsApp, SMS, or email regarding your inquiry.
You should only submit information that you are comfortable sharing with us.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve website functionality, understand visitor behavior, measure advertising performance, and provide a better user experience.
Cookies may be used for purposes such as:
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Website functionality
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Analytics and performance measurement
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Understanding website traffic
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Advertising measurement
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Retargeting and remarketing
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Improving marketing campaigns
We may use third-party technologies such as Google Analytics, Google Ads, Meta Pixel, and other advertising or analytics tools where applicable.
These third-party services may collect information about your interactions with our website in accordance with their respective privacy policies.
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
5. Advertising and Remarketing
We may use online advertising platforms to promote our services and reach people who may be interested in renovation, remodeling, interior, construction, or related services.
These platforms may include:
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Meta
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Google
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Other advertising and marketing platforms
Advertising platforms may use cookies, pixels, or similar technologies to measure advertising effectiveness and display relevant advertisements.
We do not provide advertising platforms with information that you have not authorized us to share, except where disclosure is permitted or required by law.
6. How We Share Your Information
We may share your information with trusted third parties when necessary to operate our business and provide our services.
These parties may include:
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Website hosting providers
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CRM and lead-management platforms
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Analytics providers
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Advertising and marketing platforms
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Communication service providers
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IT and technology service providers
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Professional advisors
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Contractors or service partners where necessary to fulfil your project requirements
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Government authorities or law-enforcement agencies where legally required
We do not sell or rent your personal information to third parties for their independent marketing purposes.
Third-party service providers may process information according to their own privacy policies and contractual obligations.
7. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, misuse, or destruction.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, complying with legal obligations, and enforcing our agreements.
The retention period may vary depending on the type of information and the purpose for which it was collected.
When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.
9. Your Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to:
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Request access to personal information we hold about you
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Request correction of inaccurate information
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Request deletion of certain personal information
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Withdraw consent where processing is based on consent
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Object to certain forms of processing
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Request information about how your personal information is used
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Opt out of certain marketing communications
To exercise any applicable privacy right, you can contact us using the details provided below.
10. Marketing Communications
If you provide your contact details through our website, we may contact you regarding your inquiry, requested services, quotations, consultations, or project requirements.
Where permitted by applicable law, we may also send promotional or marketing communications about our services.
You can request to stop receiving promotional communications at any time by contacting us or using the unsubscribe option where available.
Please note that even if you opt out of marketing communications, we may still send essential communications relating to an existing inquiry, project, transaction, or service.
11. Third-Party Websites
Our website may contain links to third-party websites, social media platforms, or other online services.
We are not responsible for the privacy practices, security, or content of third-party websites.
We recommend reviewing the privacy policies of any third-party websites you visit.
12. Children’s Privacy
Our website and services are not specifically directed toward children.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, services, or applicable legal requirements.
When we make changes, we will update the “Last Updated” date at the top of this page.
We encourage you to review this page periodically to stay informed about how we handle personal information.
14. Consent
By using our website and submitting information through our forms, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described above, to the extent permitted by applicable law.